Client Terms of Service
Effective: The date of first payment or access to Services
Last updated: May 15, 2025
Welcome to Sam Antonen Mental Performance Ltd. These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "Client") and Sam Antonen Mental Performance Ltd ("we," "us," or "Coach"). These Terms govern your access to and use of our coaching services, including but not limited to 1:1 coaching in mental performance, business strategy, general life decision-making, and the use of our digital platforms (collectively, the "Services").
The Training Room platform is a proprietary offering under Sam Antonen Mental Performance Ltd. All tools, communications, digital products, and services provided through The Training Room are considered Services under this agreement and protected accordingly.
BY ENROLLING IN OUR SERVICES, SCHEDULING A SESSION, OR MAKING A PAYMENT, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SERVICES.
1. Scope of Services
The Client agrees to take full responsibility for their own physical and mental health, actions, decisions, and implementation of strategies discussed during coaching. The Client agrees to communicate honestly, be open to feedback, and fully engage in the coaching process.
Nothing in the Services shall be construed as medical, psychological, financial, or legal advice. All coaching is intended for educational and developmental purposes only. You are encouraged to seek qualified professional support for any such matters outside the scope of coaching.
These Services are not intended for emergency or crisis support. If you are in immediate distress or require urgent assistance, you must contact your local emergency services or a qualified medical or mental health professional.
2. Coaching Format and Consent
Unauthorised recording of sessions is strictly prohibited. Any such action will be considered a material breach of this agreement and may result in immediate termination of Services.
While core coaching is delivered during scheduled sessions, the Coach may provide limited support via email or WhatsApp between sessions at their discretion. This is supplemental and not a replacement for formal session time.
3. Scheduling & Attendance
Clients are solely responsible for tracking and attending sessions. Reminders are not issued. Failure to attend a session without prior communication will result in the session being forfeited and counted as used. Arriving more than 15 minutes late constitutes a missed session.
All sessions must be scheduled and used within twelve (12) months of purchase, whether as part of a multi-session package or a rolling monthly arrangement. After this 12-month period, any remaining unused sessions will expire and are not refundable or transferable.
4. Cancellations, Rescheduling & Missed Sessions
You may cancel or reschedule a session with no charge if notice is provided at least 48 hours in advance of the scheduled session time. All timing references (e.g., 48 hours’ notice) are based on UK time (GMT or BST), regardless of the Client’s location. Cancellations or rescheduling requests made within 48 hours of the session will result in the session being forfeited and counted as used.
Repeated late cancellations or no-shows may result in termination of the coaching relationship.
5. Payment Terms & Contractual Commitment
All payments are processed through Stripe. If you enroll in a multi-month coaching program or package (e.g., 6 months), you are committing to the full term. Monthly payments are installment-based and not pay-as-you-go. By submitting your first payment, you accept full responsibility for completing all subsequent payments.
Failure to pay may result in access restrictions to services, late fees, or termination of the coaching relationship. You agree to provide accurate and complete payment information and authorize charges accordingly.
6. Refund & Guarantee Policy
Written notice must be delivered via email to info@samantonen.com to be valid.
After 30 days, all payments become non-refundable unless required by law or determined otherwise at the Coach’s discretion in exceptional circumstances.
7. Intellectual Property
All content, tools, frameworks, processes, and resources provided through the Services or The Training Room remain the exclusive intellectual property of Sam Antonen Mental Performance Ltd. You may not copy, reproduce, distribute, modify, or publicly display any materials without written permission.
8. Confidentiality & Data Handling
The Client agrees to respect the confidentiality of the coaching relationship and not to disclose, publish, or share proprietary materials, session content, or communications without prior written consent from the Coach.
Session notes are stored securely using encrypted cloud-based platforms such as Google Drive. Payment details are managed through Stripe. Please refer to our Privacy Policy for details on data handling.
9. Limitation of Liability
Coaching is a collaborative process. While the Coach will provide tools and guidance, success depends on your own actions, decisions, and consistency. No outcomes are promised or guaranteed, including but not limited to performance results, income, or personal transformation.
To the fullest extent permitted by law, Sam Antonen Mental Performance Ltd is not liable for any injuries, losses, or damages — whether direct, indirect, incidental, consequential, or special — arising out of your participation in the Services, including but not limited to use of physical activity suggestions or coaching advice.
10. Indemnification
You agree to indemnify, defend, and hold harmless Sam Antonen Mental Performance Ltd, its directors, employees, and contractors from any claims, liabilities, damages, costs, and expenses, including legal fees, arising out of your use or misuse of the Services, your violation of these Terms, or your violation of any rights of a third party.
11. Force Majeure
We shall not be liable for any delay or failure in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, illness, or government restrictions.
12. Termination
If you terminate Services before the end of a multi-month coaching commitment, you remain responsible for completing all scheduled payments unless otherwise agreed in writing by the Coach.
13. Governing Law & Jurisdiction
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
You expressly agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services. You further agree to waive any right to initiate, participate in, or be part of any claim, suit, or proceeding against Sam Antonen Mental Performance Ltd in any jurisdiction outside the United Kingdom, including but not limited to the United States of America.
To the fullest extent permitted by applicable law, you irrevocably waive any objection which you may now or hereafter have to the laying of venue of any legal action in such courts, and you further irrevocably waive any claim that any such legal action has been brought in an inconvenient forum.
You also waive any right to participate in any class action litigation, arbitration, or group claims arising from or related to the Services.
Where legally permissible, both parties agree to resolve disputes through confidential arbitration or mediation prior to pursuing formal litigation, unless seeking injunctive relief.
Claims under £500 may, at the Coach’s discretion, be resolved without formal mediation or legal proceedings and instead settled privately.
No third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these Terms.
14. Changes to Terms
We reserve the right to update these Terms at any time. We will notify you via email or website post. Continued use of the Services following any updates constitutes acceptance of the revised Terms.
15. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
16. Entire Agreement
These Terms, together with our Privacy Policy and any written agreements, constitute the entire agreement between you and Sam Antonen Mental Performance Ltd. No oral agreements will be binding unless confirmed in writing.
17. Physical Activity Disclaimer
From time to time, the Coach may provide general suggestions related to physical activity, strength and conditioning, or lifestyle changes as part of your coaching experience. These suggestions are offered purely for general informational purposes and do not constitute a personalised training plan, rehabilitation program, or professional exercise prescription.
The Coach is not a qualified personal trainer, physiotherapist, or medical practitioner. You acknowledge that any physical activity you undertake is done voluntarily and at your own risk. You agree that you have consulted with a medical professional or are otherwise fit to participate in such activities.
To the fullest extent permitted by law, you release, waive, and discharge Sam Antonen Mental Performance Ltd and its representatives from any and all liability, claims, or causes of action, known or unknown, arising from any injury or condition sustained through engaging in physical activity in connection with any Services provided.
18. Coaching of Minors
If the Client is under the age of 18, a parent or legal guardian must provide written consent prior to the commencement of Services. By providing this consent, the guardian agrees to these Terms on behalf of the minor and assumes full responsibility for their participation.
The Services are developmental and educational in nature and are not a substitute for psychological therapy, safeguarding support, or crisis care. The Coach does not act as a legal guardian, medical provider, or social worker and bears no responsibility for the Client outside the scope of coaching sessions.
The guardian agrees to maintain primary communication with the Coach unless otherwise agreed in writing. Any personal information shared by the minor during coaching will be treated with appropriate confidentiality and discretion, within the bounds of safeguarding law.
The guardian further agrees to release and indemnify Sam Antonen Mental Performance Ltd from any liability arising from the minor’s participation, including behavioural outcomes or external circumstances outside the sessions themselves.
19. Acceptance of Terms
By submitting payment or participating in Services, the Client agrees to these Terms in full, whether or not a separate signed agreement is in place.
20. Contact Information
If you have any questions about these Terms, please contact us at: info@samantonen.com
Registered Business Address:
Sam Antonen Mental Performance Ltd
61 London Rd,
Maidstone,
ME16 8TX,
United Kingdom